If you’ve got a question about taking part in the scheme, take a look at our Frequently Asked Questions. If you’re an employer, you can also download our employer brochure for more information.
If your question isn’t covered on our website, please contact us directly.
Quick links
- Opening times
- Contact details for employers
- Contact details for employees
- Contact details for retailers
- Social media
- Post
Opening times
For general employee queries, we operate from 08:00 to 20:00 - Mon to Sun
For employer, retailer and ownership fee queries, we operate from 09:00 to 17:00 - Mon to Fri
We aim to respond to all emails within 48 hours
I am an Employer...
wishing to register for the scheme > please contact us via enquiries@bhnetwork.com or request a call
with a general query or finance query > please contact us via the form below
with a telephone enquiry > please call 0331 630 5416
I am an Employee...
wishing to know the progress of your eCertificate > please log in via MyCyclescheme to check the status.
with a general query > please contact us via the form below
with a telephone enquiry > please call 0331 630 5416
wishing to make a complaint > please visit the How to Complain page
I am a Retailer...
with a general query or query about partnering with Cyclescheme > please contact us via the form below
that wants to apply to partner with Cyclescheme > please complete the retailer application
Contact Cyclescheme form:
Social
If you’re a social cyclist… contact us via social media (and include snaps of you and your bike)!
Post
Our postal address is: Cyclescheme Ltd, PO Box 3809, Bath BA1 1WX