Contact Cyclescheme
Still need some help? Get in touch with us!
How to get in touch
If your question isn't covered on our website, please contact us directly. We aim to respond to all emails within 48 hours
Have questions?
If you've got a question about taking part in the scheme, take a look at our FAQs.
Visit our FAQs
General queries
For all employee general or finance queries, please use our contact form.
Go to the form
How to complain
Wishing to make a complaint, or send feedback, please visit our complaint page.
Make a complaint
Contact Cyclescheme form
Post
Our postal address is:
Cyclescheme Limited,
P.O. BOX 3809, Bath, BA1 1WX2
Help & how-to guides
Where can I shop?
Over 2,600 retailers - in-store, online and click & collect.
How do I get a bike?
How to save money & spread the cost on a new bike.
Text alternative for "Where to shop" video
This video guides you through the shopping options available with Cyclescheme. It shows the extensive network of over 2,600 bike retailers across the UK, including local independent shops, major chains, and online retailers. The video explains how to find participating retailers, use the retailer finder tool, and redeem your Cyclescheme certificate at your chosen shop.
Help & how-to guides and resources
Explore helpful resources to get started and make the most of your benefits.
Text alternative for "Employer registration" video
This video provides a comprehensive guide for employers looking to register with Cyclescheme. It walks through the registration process, explains how to set up the scheme for your organization, and covers the administrative aspects of managing employee applications. The video demonstrates the benefits of offering Cyclescheme as an employee benefit, including attracting and retaining talent, supporting employee wellbeing, and promoting sustainable commuting.