Help & support
Looking for help or guidance?
Welcome to Cyclescheme's help and support area — you should be able to answer any cycle to work questions you may have. If you have a question, you may wish to head straight to our knowledge base.
Which category do you require?
Frequently asked questions (FAQs)
Visit our FAQs
What do I do?
How it worksI want to learn about the scheme!
Join a webinarI'd like to apply
HomepageTracking my Certificate
MyCycleschemeI want to calculate my savings
Calculate savingsI want to understand ownership
The ownership feeI'd like to contact Cyclescheme
Contact usPress enquiries
To contact the Cyclescheme Media Relations team with a press query, please email bhnetwork@mww.com
Help & how-to guides
Where can I shop?
Over 2,600 retailers - in-store, online and click & collect.
How do I get a bike?
How to save money & spread the cost on a new bike.
Text alternative for "Where to shop" video
This video guides you through the shopping options available with Cyclescheme. It shows the extensive network of over 2,600 bike retailers across the UK, including local independent shops, major chains, and online retailers. The video explains how to find participating retailers, use the retailer finder tool, and redeem your Cyclescheme certificate at your chosen shop.
Help & how-to guides and resources
Explore helpful resources to get started and make the most of your benefits.
Text alternative for "Employer registration" video
This video provides a comprehensive guide for employers looking to register with Cyclescheme. It walks through the registration process, explains how to set up the scheme for your organization, and covers the administrative aspects of managing employee applications. The video demonstrates the benefits of offering Cyclescheme as an employee benefit, including attracting and retaining talent, supporting employee wellbeing, and promoting sustainable commuting.
