Cyclescheme is the UK's most popular cycle to work benefit, creating more cyclists than any other provider.

If you’ve got a question about taking part in the scheme, take a look at our Frequently Asked Questions. If you’re an employer, you can also download our employer brochure for more information.

If your question isn’t covered on our website, please contact us directly.

Quick links

Opening times

For general employee queries, we operate from 08:00 to 20:00 - Mon to Sun

For employer, retailer and ownership fee queries, we operate from 09:00 to 17:00 - Mon to Fri

We aim to respond to all emails within 48 hours

I am an Employer...

wishing to register for the scheme > please contact us via or request a call

with a general query or finance query > please contact us via the form below

with a telephone enquiry > please call 0331 630 5416

I am an Employee...

wishing to know the progress of your eCertificate > please log in via MyCyclescheme to check the status.

with a general query > please contact us via the form below

with a telephone enquiry > please call 0331 630 5416

wishing to make a complaint > please visit the How to Complain page

I am a Retailer...

with a general query or query about partnering with Cyclescheme > please contact us via the form below

that wants to apply to partner with Cyclescheme > please complete the retailer application

Contact Cyclescheme form:



If you’re a social cyclist… contact us via social media (and include snaps of you and your bike)!

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Our postal address is: Cyclescheme Ltd, PO Box 3809, Bath BA1 1WX