As we head into the second half of 2021, bicycle stores are now able to trade as normal across England, Scotland, Wales, and Northern Ireland.
Although retail is starting to return to normal, due to the uniqueness of many of our independent bike stores, many retailers may still have a small number of restrictions. These may include reduced trading hours or, due to their size, a limited number of customers permitted in store.
Most retailers are adapting to the current circumstances using the following methods:
- Operating by appointment only
- Operating a local delivery service
- Operating on limited trading hours
- Limiting the number of customers in-store at once
At this moment, we advise you to take the following measures before leaving home to collect your Cyclescheme bike from a retailer:
- Call the store or email first to confirm the date and time for the collection of your bike as well as any changes to the store's regular trading hours or access.
- Remember to take a face mask – all customers using bicycle stores must follow the guidelines outlined by the localised Governments.
- Contact Cyclescheme for support either via Facebook or directly on RetailTeam@bhnetwork.com.
Retailer Network FAQs
Q. Can I still get a bike with Cyclescheme?
A. Yes! We have a huge range of retailers.
Q. Are Cyclescheme 'Click and collect' stores still working?
A. All our click and collect retailers are all currently functioning as normal. We suggest you phone the store first to confirm they will be able to receive your order.
Q. My local store is not accepting any Cycle to work vouchers, what can I do?
A. Please contact Cyclescheme directly who should be able to advise on the next course of action.
Q. The store has attempted to charge an admin fee for processing my certificate. What do I do?
A. Cyclescheme retailers are not entitled to charge an admin fee on a bikes £RRP (unless it's a sale bike). Contact RetailTeam@bhnetwork.com for support.
Q. Can I use my Cyclescheme eCertificate over the phone?
A. Yes, many of our retailer partners have contact centres or mail order facilities.
Q.The bike shop can no longer order my chosen bike and do not have a suitable alternative.
A. Providing you have not redeemed your certificate; we can help you choose another bike or change retailer. 2022 Bikes are available soon.
Q.I have an eCertificate and want to order a bike but need help choosing, what can I do?
A. Get in touch, we can help! RetailTeam@bhnetwork.com.